2. INFORMATION COLLECTION:

We collect personal information from you when you make a purchase on our website. The types of personal information we collect include:

• Name
• Email address
• Username
• Phone number
• Shipping and billing address

We collect this information directly from you when you fill out the required fields during the checkout process.

For payment processing, we utilize PayPal, Amazon Pay and WooPay, which may collect additional information. We encourage you to review the privacy policies of these payment processors to understand how they manage your data.

3. INFORMATION USE:

The personal information collected from you is used for the following purposes:

• Order Fulfillment: To process, fulfill, and deliver your orders.
• Personalized Marketing: To send you promotional emails tailored to your preferences and purchase history. You have the option to opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in each email.

4. INFORMATION SHARING:

We do not share your personal information with third parties, except for the necessary sharing with PayPal and Amazon Pay to process your payments. We maintain strict data privacy policies to ensure your information is secure and protected.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES:

Our website employs cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. Specifically, we use Google Tags for website analytics and Facebook Pixel for remarketing purposes. These technologies allow us to tailor our marketing efforts to better suit your needs and provide you with more personalized advertisements. You can control the use of cookies at the individual browser level, but be aware that if you choose to disable cookies, it may limit your use of certain features or functions on our website.

6. DATA SECURITY:

We prioritize the security of your personal information and employ robust measures to ensure its protection. Our security measures include the use of Two-Factor Authentication (2FA) and One-Time Passwords (OTP) to prevent unauthorized access to your account and safeguard your data. While we strive to provide strong security measures, please be aware that no method of electronic transmission or storage is 100% secure. Thus, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. DATA RETENTION:

We retain your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and maintain appropriate financial records as required by California law. Once the retention period expires, we securely delete or anonymize your information.

8. USER RIGHTS:

In accordance with the California Consumer Privacy Act (CCPA), you have the following rights concerning your personal information:

• Right to Know: You have the right to request disclosure of the personal information we collect, use, disclose, or sell.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this policy.

9. INTERNATIONAL DATA TRANSFERS:

We do not transfer or store your personal information outside of the United States.

10. CHANGES TO THE PRIVACY POLICY:

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review our privacy policy periodically to stay informed.

11. CONTACT INFORMATION:

For any privacy-related inquiries or to exercise your privacy rights, you may contact us at:

SoySano
Email: sales@soysano.com
Phone: +1 (855) 857-6970